Server Management - Operations Service Senior Specialist

EXPECTATIONS AND TASKS

As Operations specialist you are responsible for:

• Ensuring Day to Day quality service delivery

• Defining and tracking various service KPI and SLA’s

• Deescalating the running escalations

• Working towards automating various day to day operational tasks

• Planning, setup, implementation, and operation of SAP technologies achieving ambitious SLA

• MIS reporting

• Handling the OnCall duty and weekend support

• Able to coordinate and orchestrate the work between the teams.

• Strong collaboration with other units within and outside Enterprise Cloud Service units

What you bring:

• 7+ years work experience in server and Linux administration

• 3+ years experience in service delivery in global teams

• Familiar with ITIL concepts of Service Management, Incident Management and Root Cause Analysis

• Working experience in Hyperscalers: Azure or AWS or GCP

• Strong knowledge in Container / Docker concept

• Managing of multiple activities requiring cross team coordination

• Management of partner support via KPI tracking