Service Monitoring Engineer

What you will do:

- Participate in 1st Level Service Monitoring and Event Management.

- Handle Service and Resource Alarm efficiently.

- Monitor the performance of Resources and Services.

- Conduct Security Event Monitoring.

- Identify and document incidents.

- Support in the investigations related to capacity and performance.

- Track, manage and report on incident resolution.

- Escalate identified security incidents.

- Initiate Problem Management processes.

- Support preventive maintenance execution for Field Operations.

The skills you bring:

- Ericsson Operations Engine - Mode Of Operations.

- Test Automation Management Tools.

- Test Execution Engine.

- Dealing With Enquiries.

- MS TOP.

- Document Control.

- Software Performance Testing.

- Ericsson RAN Management.

- Ericsson VAS Management.

- Customer Complaint Resolution.

- Client Services.

- ITIL.

- Call Centers.

- Ericsson Packet Core Management.