Service Now Platform Engineer
lilly
Job Description
How You Will Succeed:
- Develop and Deliver: Partner to develop and deliver ServiceNow capabilities that meet business needs and timeline
- Integration: Integrate ServiceNow with other enterprise systems to ensure seamless data flow and process automation.
- Technical Support: Provide technical support and troubleshooting for the ServiceNow platform, ensuring optimal performance and user satisfaction.
- Collaboration: Work closely with technical leaders and business partners to understand requirements and deliver solutions that meet business objectives.
- Documentation: Create and maintain comprehensive documentation for all development and customization activities.
- Best Practices: Adhere to best practices in coding, testing, and deployment to ensure high-quality deliverables.
- Continuous Improvement: Stay updated with the latest ServiceNow features and industry trends to continuously improve the enterprise.
What You Will bring:
- Technical depth and expertise in the ServiceNow platform
- Strong verbal and written communications, along with the ability to articulate the ideas and recommendations to management, architects and cross-functional teams
- Problem-Solving: Strong analytical and problem-solving skills with the ability to troubleshoot complex issues.
- Communication: Excellent verbal and written communication skills, with the ability to effectively collaborate with technical and non-technical stakeholders.
- Team Player: Ability to work independently and as part of a team in a fast-paced, dynamic environment.
- A great sense of humor and passion to engage people
Basic Qualifications:
- Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Experience: Minimum of 5 to 7 years of experience in ServiceNow development
- Technical Skills: Proficiency in JavaScript, HTML, CSS, and ServiceNow scripting. Experience with REST/SOAP APIs and integration tools.
- Fluent in English for verbal and written communications, is essential
Additional Skills/Preferences:
- ServiceNow Certified System Administrator (CSA) certification is a plus
- Applied knowledge of ITIL v3 or ITIL v4