Service Operations Specialist

To be successful as a Service Operations Specialist you should have experience with:

• Essential Specialist Skill.
• Experience on Exchange On Premise / Exchange Online.
• Experience on M365 Services like - Azure Active Directory, Intune, Teams, Citrix / VDI.
• Email Gateway like - Trust wave Secure Email Gateway (formerly Mail Marshal), ProofPoint.
• Excellent knowledge on Citrix Presentation Server, Citrix XenApp , Citrix XenApp & XenApp , Provisioning Services.
• Ticketing Tools like Service now / Service first.
• Experience of working & handling 2nd or 3rd line in a IT support environment.
• Experience of working in large enterprise solutions (>100,000 seats across multiple geographic environments).

Some other highly valued skills may include:

• ITIL Foundation, Office 365 (Exchange Online, Azure AD, Microsoft Intune).
• AZ-900: Microsoft Azure Fundamentals.
  • AZ-140: Azure Virtual Desktop Specialty.