ServiceNow QA Engineer

Key Responsibilities

• Execute manual and automated testing throughout the product or solution lifecycle.
• Conduct tests and analyze results related to ServiceNow integrations and third party tools.
• Report identified anomalies, track root causes, and collaborate with development teams to resolve issues.
• Maintain and optimize test suites based on evolving customizations or configurations.
• Monitor QA performance indicators (KPIs) to assess process quality and efficiency.
• Contribute to the continuous improvement of QA processes, tools, documentation, and communication.
• Collaborate with development, product, and operations teams to ensure comprehensive functional coverage.
• Stay informed about QA tools and practices to suggest improvements.

Preferred Qualifications 

• Proven experience as a QA Analyst.
• Proficiency in manual testing and familiarity with automated testing
• Experience with complex workflows, large-scale projects and ServiceNow integrations.
• Strong organizational skills, attention to detail, analytical mindset and problem solving abilities.
• Effective communication skills with both technical and non-technical stakeholders.
   

Assets

• Experience in an IT and/or Telecommunications environment.
• Knowledge of ServiceNow and its integrations.
• ISTQB certification, QA micro-certifications, or ServiceNow certifications.
• Experience with test management tools (e.g., TestRail, Zephyr) and bug tracking tools (e.g., Jira).

What We Offer

• Competitive salaries and comprehensive health benefits.
• Flexible work hours and remote work options.
• Professional development and training opportunities.
  • A supportive and inclusive work environment.