Site Reliability Engineer - VP

Key Responsibilities:

• Deliver against the observability roadmap for Services Technology by building scalable, reusable telemetry solutions.

• Create and maintain dashboards and visualizations for critical client journeys, including real-time flows across Payments.

• Guide line-of-business teams in implementing SLIs/SLOs, golden signals, and effective alerting to support operational excellence.

• Support integration and adoption of observability tooling across on-prem, public cloud (AWS/GCP), and containerized environments (ECS, Kubernetes).

• Customize shared dashboards and observability components in partnership with CTI and other central Engineering functions, ensuring usability and flexibility.

• Provide technical support and implementation guidance to SREs and developers facing integration or tooling challenges.

• Effectively manage the observability book of work for Services Technology and drive initiatives to reduce MTTD and improve recovery outcomes.

• Serve as a key connection point between line-of-business SREs and central infrastructure functions by gathering tooling feedback, surfacing systemic issues, and influencing platform enhancements via the Services Observability Forum.

• Stay current with observability trends, including AI/ML-driven insights, anomaly detection, and emerging OSS practices, and assess their applicability.

• Maintain strong knowledge of observability platform features and vendor offerings to advise teams and maximize the value of tooling investments.

Qualifications:

• 10+ years of experience in SRE, Observability Engineering, or platform infrastructure roles focused on operational telemetry.

• Hands-on experience in observability tools and stacks such as Grafana, Prometheus, OpenTelemetry, ELK, Splunk, and similar platforms.

• Deep understanding of SLIs, SLOs, Error Budgets, and telemetry best practices in high-availability environments.

• Proven ability to troubleshoot integration issues and support observability across hybrid platforms (on-prem, cloud, containers).

• Experience building dashboards aligned to business outcomes and incident workflows, especially in critical flows like payments.

• Familiarity with modern observability tooling ecosystems, including AI/ML capabilities, trace correlation, baselining, and alert tuning.

• Strong interpersonal and collaboration skills — able to operate across federated engineering teams and central infrastructure groups.

• Experience in enablement or platform teams with a track record of scaling best practices across diverse business units.

Education:

• Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.