Site Reliability Engineer II

Job Description:

• Monitor, measure and improve the reliability, availability and scalability of Forcepoint products and infrastructure
• Engage in Incident response and participate in post-mortem analysis to investigate root cause and capture contributing factors for remediation
• Perform analytics on previous incidents and trend/usage patterns to better predict issues and take proactive actions
• Design and build custom tools as needed to support process optimization, challenging the status-quo and improving operational efficiency
• Participate in 24*7 rotational shifts & On-Call for handling production operation issues
• Identify manual routine operational practices and build robust automation capabilities using code and modern tools
• Review and create dashboards/reports for application telemetry and infrastructure health for pro-actively identifying performance constraints and bottlenecks
• Monitor product performance and availability, and provide feedback to develop, test, and implement robust monitoring, alerting, and logging solutions.
• Work collaboratively with software developers to promote best practices in reliability and operability, including code reviews and architectural discussions.
• Participate with stakeholders to monitor our products, ensuring that the products meet architecture & observability design requirements

Requirements:

• Strong understanding of cloud-based architecture and operations. Hands-on experience with Amazon Web Services is preferred.
• Experience in administration/build/management of Linux systems
• Foundational understanding of Infrastructure and Platform Technology stacks
• Strong understanding of Networking concepts and theories, such as different protocols (TCP/IP, UDP, routing protocols, etc), VLAN configuration, DNS, OSI layers, and load balancing
• Understanding of security architecture and certificate management
• Working knowledge of Infrastructure and Application monitoring platforms such as Grafana Cloud, Xymon, LibreNMS etc.  
• Working knowledge of Incident Response and Alerting platforms such as PagerDuty, Opsgenie, XMatters etc.
• Understanding of the core DevOps practices (CI/CD pipeline, release management etc.)
• Ability to write code using any one modern programming language (Python, JavaScript, Ruby etc.). Additional scripting skills are preferred
• Configuration management platform understanding and experience (Chef/Puppet/Ansible)
• Prior experience in Cloud management automation tools (Terraform/CloudFormation etc.)
• Experience with source code management software and API automation is crucial
• Cloud certifications or equivalent experience is highly regarded
• Service availability oriented mindset with a pro-active approach to problem solving. An ideal candidate should be able to develop automated solutions to prevent recurring problems
• Possesses the ability and willingness to challenge the status-quo and optimize current procedures and processes
• Strong sense of ownership and an ability to drive cross-functional process improvement
• Possesses excellent inter-personal, written and verbal communications skills
• Analytical and logical approach to problem-solving and a willingness to automate repetitive tasks and reduce manual/re-active workload
  • Ability and willingness to coach and mentor Team members and colleagues