Site Reliability Engineer

Key Responsibilities

• Deploy, configure, and manage LogicMonitor for cloud, on-prem, and hybrid environments.
• Integrate LogicMonitor with servers, network devices, databases, and applications.
• Develop and optimize custom dashboards, alerts, and reports to improve system visibility.
• Perform log analysis, event correlation, and performance tuning for proactive monitoring.
• Automate monitoring tasks using APIs, scripting (Python, PowerShell, Bash), and integrations.
• Collaborate with DevOps, SRE, and IT teams to define and implement observability best practices.
• Troubleshoot and resolve monitoring configuration issues, false positives, and alert noise.
• Implement best practices for monitoring, alerting thresholds, and anomaly detection.
• Document monitoring configurations, integrations, and troubleshooting guides.
• Provide technical support and training to internal teams on monitoring best practices.

Required Qualifications

• 3-5 years of experience in IT monitoring, observability, or system administration.
• Hands-on experience with LogicMonitor setup, configuration, and administration.
• Strong knowledge of cloud platforms (AWS, Azure, GCP) and on-prem infrastructure.
• Proficiency in monitoring protocols (SNMP, WMI, API-based integrations, Syslog).
• Experience with automation tools (Terraform, Ansible) and scripting languages.
• Familiarity with networking, server administration, and application monitoring.
• Strong troubleshooting skills in identifying performance bottlenecks and optimizing monitoring strategies.
• Excellent communication and documentation skills.

Preferred Qualifications

• LogicMonitor Certified Associate or Professional certification.
• Experience with ITSM, incident management, and change control processes.
• Knowledge of containerized environments (Docker, Kubernetes) and microservices monitoring.
• Experience integrating LogicMonitor with SIEM, AIOps, and analytics tools.