Site Reliability Engineer

About the role:  

In this opportunity, you will:  

• Be a Professional SRE: Implement site reliability engineering and DevOps best practices. Feed non-functional requirements into the product backlog, such as, but not limited to, high availability, scalability, self-healing, observability, continuous delivery, security 

• Build and maintain monitoring for all aspects of infrastructure, micro-services and the platform and implement Alerting mechanism using cloud native solutions  

• Automate IaC and CICD and promote best practices for our CI/CD processes  

• Provide primary operational support and engineering for multiple large, distributed platforms  

• Act as the go to person for any production issue. Troubleshoot and monitor until successful mitigation, communicate effectively, postmortem and implementation of the learnings. 

• Focus on Continuous improvement and technical standards – drive improvements in productivity, monitoring, tooling and set industry best practices.  

• Act as the go to person for any production issue. Communicate effectively, manage mitigation, remediation, postmortem and implementation of the learnings. 

• On-call Rotation: Participate in on-call/shift rotations (L3).  When on-call, you are expected to drive the troubleshooting and mitigation activities while working on incident  

• Be innovative and curious:  

• Maintain end-to-end security ensuring that we meet best practices standards  

• Keep up-to-date with emerging cloud technology trends, especially around DevOps, Service Reliability and Security.  

• Adopt pan-TR operation principles to ensure consistency and efficiency  

• Documenting “tribal” knowledge. Constant upkeep of documentation and runbooks can ensure that teams get the information they need right when they need it  

• Extreme collaboration within our teams – Canada, US, Mexico, and India  

About you:  

You're a fit for the role if you have:  

• Bachelor's degree in Computer Science or related field - a must  

• Minimum of 3 years of experience as DevOps engineer and/or Cloud engineer with hands on experience in AWS or Azure cloud technologies  

• Highly skilled in Unix/Linux and knowledge (exposure to RHEL)  

• Proven experience in building and operating PRODUCTION cloud native infrastructure, applications and services on AWS or Azure 

• Must have experience with Version Control and CI/CD (Git / CodePipeline or Azure DevOps …)  

• Must have experience with writing Infrastructure as Code (IaC) (Terraform, CloudFormation, or Azure Resource Manager…)  

• Must have scripting and programming experience (Bash, PowerShell, or Python)  

• Experience or knowledge of Distributed logging: ELK, DataDog, CloudWatch, or Azure Monitor  

• Team player with a can-do attitude  

• Rotational Shift