Sr. CRE

Essential Functions / Key Areas of Responsibility

Service support CRE:

• Manage Incidents/Service requests within SLA, tracking SLA

and taking actions in case of deviation.

• Ensures the incident are acknowledged, investigated and resolved as per contract agreement:
  • Response time (MTTA)
  • Resolution time (MTTR)
• Working on an heterogeneous ecosystem and be able to support customer on different technical areas
  • Cloud Base Solution offers (AWS, GCP, Docker, Kubernetes…)
  • Mobile Application and Mobile SDK
  • Monitoring tools (Datadog, Splunk, Pagerduty, …).
  • Linux, networking (TCP/IP, Firewall, Load Balancer, tcpdump, wireshark…)
  • Security and Cryptography (Certificates, Mutual authentication, KMS, HSM…)
  • Scripting (Bash, Python, Java…)