Sr Engineer - DevOps

Job overview and responsibilities

As part of the Contact Centers team, this individual diligently works with SRE Manager /DevOps Teams and application managers to monitor overall application(s) availability, latency and system health. Mentor, educate, and train support personnel on how to use tools.

•    Ensure reliability, availability, and performance of critical applications.
•    Oversee incident response, root cause analysis, and post-mortem processes to prevent future incidents.
•    Understanding of best practices for AWS, EC2, Kubernetes and monitoring of containers. Manages capacity planning, updates, upgrades, and internal integration
•    Experience with site monitoring and log monitoring tools, specifically Datadog/Dynatrace.
•    Define and track SLOs and Service Level Agreements (SLAs) to ensure service reliability and performance
•    Coordinates with DevOps, Problem Management, etc escalations to support monitoring
•    Develop and implement disaster recovery plans to ensure business continuity.
•    Continuously improve processes and practices to enhance system reliability and team efficiency
•    Mentor junior developers to ensure deliverables are on time, within budget, and with good code quality

•    Demonstrate an innovative mentality by staying aware of new developments within the technology space and present solutions using modern technologies to adapt to provide value to business
•    Work effectively with onshore and business teams
•    Effectively communicate status, issues, and risks in a precise and timely manner
•    Participate in design meetings and determine technical requirements
•    The ability to communicate verbally and in writing with all levels of employees and management, speaks and writes clearly
•    Strong understanding of systems, networks and troubleshooting techniques. 
•    Experience in automated pipeline build, and continuous integration. Source control, branching, & merging (git)

This position is offered on local terms and conditions.  Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc.

Qualifications

Required 

• Bachelor's degree in Computer Science, Engineering, or related field
• 4 to 6  years hands-on industry experience in software development
• 3 years experience as a DevOps Engineer
• Proficiency in scripting languages (e.g., Bash, Python) and configuration management tools
• Experience with containerization and orchestration tools (e.g., Docker, Kubernetes) 
• Familiarity with cloud platforms such as AWS
• Experience  with version control systems (e.g., Git) and CI/CD tools (e.g., Jenkins, GitLab CI)
• Experience with Infrastructure as code (IaC) principles (e.gTerraform)
• Must be legally authorized to work in India for any employer without sponsorship
• Must be fluent in English (written and spoken)
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position
• Working experience in agile delivery framework
• Working experience with observability platforms and building operational dashboards (e.g Datadog or Dynatrace) 

Preferred

• Knowledge of security best practices in a DevOps environment
• Experience with logging and monitoring tools (e.g., Datadog / Dynatrace)
• Strong problem-solving and communication skills
• Experience with Harness tools