Sr. Resident Reliability Engineer

In this role, you can expect to:

• Collaborate with the Resident Solutions Architect (RSA) on the design and execution plans regarding implementation and associated integrations of the HashiCorp tool(s) defined in the scope of the engagement.
   
• Execute on the technical customer solution plan designed by the Resident Solutions Architect (RSA) assigned to the customer account.
   
• Design, implementation, and management of HashiCorp enterprise solutions.
   
• Assist in the design and configuration of third-party integrations with HashiCorp enterprise solutions.
   
• Creation of support documentation, runbooks, and similar collateral associated with HashiCorp enterprise solutions.
   
• Assist in the application or execution of software patches and upgrades for HashiCorp enterprise solutions in non-production environments.
   
• Consult with various application, platform, and operations teams on how to integrate their tools, applications, and services with HashiCorp tools.
   
• Execute specific tasks throughout our customer’s cloud transformation journey as it relates to the HashiCorp product suite.
   
• Build automation for the deployment, management, and operation of one or more of our HashiCorp solutions.
   
• Assist customers in aligning people, processes, and workflows with the Cloud Operating Model.
   
• Articulate and redefine the cloud consumption model in relation to HashiCorp Tao of workflows.
   
• Directly impact developer velocity whilst satisfying the objectives of governance, risk & controls.
   
• Be cognizant of and effectively communicate the business value of the HashiCorp product suite to customers.
   
• Articulate the technical functionality of HashiCorp products and additional 3rd party integrations to practitioners, product owners, and managers.
   
• Educate and advise customer users on how HashiCorp tools can enable and even simplify the adoption of the Cloud Operating Model as part of their cloud transformation journey.
   
• Educate individual contributors on best practices regarding system administration, service administration, automation, and observability.
   

• Be subject to additional background checks and screening performed by the customer.
   

You may be a good fit for our team if you have:

• Intermediate experience with Terraform including an understanding of the deployment workflow and module development.
   
• Working proficiency with one or more of the tools in the HashiCorp product suite.
   
• 4-7 years experience managing Linux/container environments.
   
• Intermediate understanding of system/service monitoring, observability, and alerting.
   
• Intermediate understanding of managing shared, multi-tenant services.
   
• Intermediate understanding of managing public cloud infrastructure.
   
• Intermediate understanding of industry-standard configuration management tools.
   
• Deep understanding of software development lifecycle.
   
• Intermediate understanding of security and compliance requirements for shared services.
   
• The ability to work well in group environments and independently.
   
• A proven track record of assisting with or leading cloud transformation at one or more organizations.
   
• Familiarity with cloud service providers and their offerings, common technical platforms, and shared service management at scale.
   
• The ability to work independently, executing on a provided roadmap.
   
• The ability to explain complex technical topics in simple terms.
   
• Experience as a technical lead on a platform engineering/SRE team is a plus