Roles and Responsibilities

·       Own production services end to end. Accountable for reliability, availability, scalability, performance, and operational health.

·       Define and manage SLIs and SLOs, using error budgets to guide delivery decisions.

·       Influence of service and system design to improve fault tolerance, observability and operational sustainability.

·       Debug complex production issues across application code, services and infrastructure using software engineering practices.

·       Perform root cause analysis using logs, metrics, traces, and code-level investigation.

·       Build automation and self-healing mechanisms to prevent repeat failures. 

·       Execute production changes (patching, certificate management, software releases) with safety, automation, and observability.

·       Design and operate production observability aligned to service health and customer impact.

·       Lead and participate in incident response for high-severity events.

·       Collaborate with engineering, product, architecture, and operations teams.

·       Operate with autonomy and sound judgment in reliability decisions.

Skills & Requirements

Qualifications:

·        8 t0 12 years of hands-on Site Reliability Engineering or reliability-focused engineering experience with end-to-end service ownership.

·        Proven operation at a senior engineering scope with accountability for reliability outcomes.

·        Strong software engineering skills in C#, .NET, Java, Python, React, or similar technologies.

·        Practical experience applying SRE principles (SLIs, SLOs, error budgets).

·        Hands-on experience with AWS, Kubernetes, CI/CD, infrastructure as code and hybrid environments.

·        Strong knowledge of Linux and Windows systems, application platforms and relational databases.

·        Bachelor’s or master’s degree in computer science or equivalent experience.

·        Participation in an on-call rotation; flexible hours as required.