Staff Critical Incident Manager, Google Cloud

Minimum qualifications:

• Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
• 10 years of experience in managing Critical incidents.
• 3 years of experience in providing technical or infrastructure support.
• Experience in an operational and leadership role in a cloud services delivery environment.

Preferred qualifications:

• Certification in ITIL v4 or Project Management.
• Experience in supporting and managing technical environments, within a multi-tenant cloud environment.
• Experience with industry tools such as Google Workspace, etc.
• Experience in leadership roles in Engineering, Operations, or Executive Support.
• Understanding of the urgency of customer impact, with the ability to influence momentum of incident response across multiple teams.
• Ability to grow in a fluid environment through prioritization and time management.