Support Engineer

equifax

Pune 2 Years Exp Posted 464d ago

What you’ll do

Work with software development engineers to understand the overall technical architecture and how each feature is implemented
Utilize creative problem-solving skills to assist in technical troubleshooting and analysis for BU reported issues in JIRA
Monitor, maintain systems/applications, look for opportunities to optimize and improve systems
Establishes technical proficiency in design, implementation and unit testing
Respond to assigned tickets/tasks in accordance with SLA guidelines
Handle customer requests, incidents and inbound calls; apply diagnostic utilities and best practice methodology to aid in troubleshooting
Update technical support documentation when required and also perform post-resolution follow-ups to help requests
Perform hands-on fixes at the application, including installing and upgrading software, implementing file backups, and configuring systems and applications. Escalate to Tier 3 any issues unresolved
Collaborate with internal and external teams and stakeholders to drive progress across multiple action items and initiatives
Work effectively in an Agile environment; provide training or demos in the new/existing features

What experience you need

BS or MS degree in a STEM major or equivalent job experience required
2-5 years of software engineering experience
Self-starter that identifies/responds to priority shifts with minimal supervision.
Software build management tools like Maven or Gradle
HTML, CSS and frontend/web development
Software testing, performance, and quality engineering techniques and strategies
Cloud technology: GCP, AWS, or Azure
Experience in troubleshooting, monitoring infrastructure and application uptime and availability to ensure functional and performance objectives.
Demonstrable cross-functional knowledge with systems, storage, networking, security and databases
System administration skills, including automation and orchestration of Linux/Windows using Chef, Puppet, Ansible, Salt Stack and/or containers (Docker, Kubernetes, etc.)
Cloud Certification Strongly Preferred