System Engineer L2- Linux Systems & Storage

Roles And Responsibilities As a Senior System Engineer/Admin – Linux System & Storage, you will:
 

• Work in 24x7 rotational shifts supporting critical infrastructure
• Install, configure, manage, and troubleshoot Linux systems, storage, backup, and hardware
• Provide L2 support to L1 teams and clients via tickets, email, and calls
• Handle incidents, service requests, changes, and problem management as per SLA
• Escalate issues as per defined escalation matrix when required
• Monitor infrastructure using tools and respond to alerts and events
• Maintain accurate records in ticketing systems for all activities
• Ensure adherence to operational processes and procedures
• Create and maintain SOPs, KEDB, documentation, and reports
• Collaborate with cross-functional teams for issue resolution

Required Qualifications

• 3 to 8 years of experience in Linux System Administration & Storage
• Bachelor’s degree in Computer Science, IT, or a related field (preferred)
• Strong understanding of Linux-based environments and infrastructure operations
  • Experience working in 24x7 operational environments