TEST MANAGER - Quality Engineering

Key Responsibilities

1. Quality Strategy & Governance

• Define and implement a comprehensive QA/QE strategy aligned to platform goals
• Establish quality gates across SDLC phases (Requirements ? UAT ? Production)
• Drive shift-left and shift-right testing practices

• Own test governance, reporting cadence, and stakeholder communication

  2. Test Planning & Execution

• Develop integrated test strategies across:
  • Web (all LOBs)
  • Mobile apps (Android & IoS)
  • APIs & integrations (FHIR, CRM, LIMS, PMS)
• Ensure end-to-end testing coverage across patient journeys

• Oversee functional, regression, integration, and UAT support

  3. Automation & Tools

• Drive test automation strategy (UI, API, regression)
• Identify and implement automation frameworks and tools
• Improve test coverage and reduce manual regression effort

• Enable CI/CD-integrated testing

  4. Quality Metrics & Reporting

• Define and track key quality metrics:
  • Defect Leakage / Escape Rate
  • Defect Density & Severity Index
  • Change-related incidents
  • Test coverage & automation %
  • MTTR / MTTF
• Build dashboard-driven reporting (Power BI / equivalent)

• Present quality insights in leadership forums (QBRs, reviews)

  5. Production Quality & Stability

• Partner with engineering teams to:
  • Reduce P1/P2 incidents
  • Improve platform stability (Apache, CMS, DB layers)
• Drive RCA rigor and preventive actions

• Enable predictive quality practices (proactive monitoring insights)

  6. Integration & Interoperability Testing

• Ensure validation of:
  • FHIR-based integrations (EHR, Patient Portal)
  • CRM (LeadSquared), LIMS, PMS integrations
• Validate data integrity, interoperability standards, and API contracts

• Support ABDM-aligned compliance validation where applicable

  7. Stakeholder Management

• Collaborate with:
  • Product, Engineering, UX, DevOps, Architecture teams
  • Business stakeholders for UAT alignment
• Act as the single point of ownership for quality across tracks

• Provide clear, non-defensive communication on quality risks and status

  8. Team Leadership

• Build and manage a high-performing QA team
• Drive capability building (automation, healthcare domain, tools)

• Establish ownership culture and accountability within QA

  Must-Have Skills & Experience

• ~15+ years in QA / Testing / Quality Engineering
• Strong experience in Test Management for large digital platforms
• Proven track record in end-to-end quality ownership
• Hands-on experience in:
  • API testing (Postman, RestAssured, etc.)
  • Automation frameworks (Selenium, Cypress, etc.)
  • Test management tools (JIRA, Zephyr, TestRail)
• Experience in Agile / DevOps environments
• Strong understanding of quality metrics and reporting frameworks
• Good-to-Have (Highly Preferred)
• Experience in Healthcare / HealthTech platforms
• Exposure to:
  • FHIR standards & interoperability
  • ABDM ecosystem
• Knowledge of performance testing (JMeter, Gatling)
• Familiarity with AI-driven testing / test optimization tools

• Experience with mobile app testing (Android)

  Leadership Expectations

• Ability to ?connect the dots? across multiple systems and workflows
• Move beyond theoretical QA to practical, execution-driven quality ownership
• Proactively identify risks, gaps, and improvement areas
• Drive continuous improvement in delivery quality

• Operate with high ownership, accountability, and stakeholder trust

  Success Metrics for the Role

• Reduction in production defects and P1/P2 incidents
• Improved defect leakage rate
• Increased automation coverage
• Measurable improvement in platform stability and release quality

  • Positive stakeholder feedback on quality governance