TTT - Devops Engineer - Senior

Analytical/Decision Making Responsibilities:

• Broad range of work, sometimes complex and non-routine, in variety of environments
• Interactions with various levels if IT and client serving teams.
• Ability to drive issues to closure and work well within a deadline-driven environment
• A good level of managerial competence
• Excellent people skills
• Excellent awareness of different cultures and working practices across the regions
• Good presentation skills with ability to present material clearly and concisely to senior and/or executive management

Knowledge and Skills Requirements:

Technical/Functional skills

• Broad understanding of global environments, including regional issues and differences.
• Demonstrated experience working with a distributed international team, across cultures and time zones with minimal supervision
• Strong ability to interact with all levels of the organization
• Taking ownership of assigned issues/enhancements/features and helping to define a plan and related coordination activities to provide an end to end solution.
• Proactively anticipates problems before they occur; identifies possible causes; works with team to identify solutions; selects and implements most appropriate solution.
• Proactively raising issues to Engineering Lead.
• Produce documents which contain clear, precise descriptive language
• Providing 3rd/4th level support for all solutions produced by the team.
• Applies judgment in implementing methodologies, processes, and practices to specific requirements of projects/programs which may include product design engineering, information security, code maintainability and reliability.
• Provide required training and support to other peer teams for newly designed and developed functionality.
• Utilize approved tools, adopt key performance indicators (KPIs), increase technology component reuse, and consolidate platforms, environments and products with the goal of reducing overall IT costs.
• Proven solution design skills
• Being able to script and automate a solution end-to-end (infrastructure, middleware and application layers).

Additional skills requirements:

• Must demonstrate leadership in a dynamic, fast paced environment with shifting priorities and tight deadlines.
• Excellent communication skills and negotiation skills.
• Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change.
• Ability to work independently in a global organization within the context of a virtual team.
• Experience in selecting and applying service management principles, policies and techniques in client operational environments.
• Customer focused with ability to identify and understand customer's needs.
• Able to adapt to change at short notice.
• Creative problem solving and analysis skills with an ability to identify develop and implement solutions to gaps to meet the needs of the business.
• A self-starting individual with a strong work ethic capable of planning and managing own time effectively. Ability to perform under pressure and to work using own initiative as well as part of a team.
• Assertive in potentially difficult situations, engaging diplomacy where necessary.
• Excellent verbal and written (including presentation) communication, influencing and interpersonal skills.
• Able to build relationships and network at all levels.
• Able to demonstrate attention to detail and accuracy.
• Able to think laterally to consider options which will optimize the requirements of the business.

Supervision Responsibilities:

• Due to our global organization and global operating model there may be cross border reporting lines (no direct team lead within the country).
• This position may have direct reports in different locations.
• Your manager may be based in another country.
• Takes personal responsibility for making things happen and achieving results. Displays motivation, commitment, perseverance and conscientiousness

Soft skills

• Fluent English skills in speech and writing.
• Communicative personality.
• Excellent documentation skills.
• Self-supporting and independent attitude.
• Be comfortable with ambiguity and work to reduce this ambiguity wherever possible within all work output
• Experience of working in large brown and green field programs.