Technical Consultant - Java Support

• Provide technical support for product implementation across various clients in the UAT and Hypercare phase.
• Own and resolve technical issues through debugging.
• Troubleshoot technical problems in Cloud UAT environments.
• Develop tools and utilities to minimize technical issues.
• Create and maintain technical documentation such as knowledge base articles and FAQs for customers and internal teams.
• Collaborate with product development, platform, and other engineering teams to address customer feedback and enhance product quality.
• Continuously learn and stay current with the latest product features, updates, and technologies.
• Provide accurate information regarding products, services, policies, and procedures.
• Contribute to a team environment focused on achieving customer satisfaction.

Required Skills & Experience

• 3-5 years of Java development / Java support experience.
• Strong problem-solving, debugging, logical, and analytical skills.
• Hands-on technical aptitude and a results-oriented approach.
• Excellent communication and interpersonal skills.
• Ability to thrive in a fast-paced, dynamic, start-up environment.
• Proven ability to multitask and dynamically prioritize tickets.
• Experience in technically mentoring and guiding new team members.
• Demonstrated ability to be a collaborative team player, adaptable to rotational shifts.
• Commitment to learning and understanding product features to effectively support and educate clients.
• Understanding of application troubleshooting practices to ensure successful issue resolution.
• Dedication to providing a delightful customer experience through strong partnerships with internal and external stakeholders.
• Supports and contributes to the growth of best practices for the delivery of support services.
• Capacity to empathize with client situations and provide timely resolutions or workarounds.
• Ability to clearly communicate issues and resolutions to internal teams and customers.