Technical Specialist-Cloud & Infra Engg

Area(s) of responsibility

The Production Support Coordinator is responsible for overseeing and optimizing the flow of work within our ITSM ticket management tool. This role involves managing queue operations, analyzing performance data, identifying areas of improvement, and implementing strategies to enhance efficiency and service delivery. The Production Support Coordinator will ensure that service level agreements (SLAs) are met while maintaining high levels of customer satisfaction.