Technical Support Analyst

Here is how, through this exciting role, YOU will contribute to BMC's and your own success: 

• Monitor and maintain the operational health of BMC's network infrastructure, including routers, switches, firewalls, and other network devices. 

• Perform real-time monitoring of network traffic, system alerts, and performance metrics to identify and resolve potential issues. 

• Proactively respond to network incidents, troubleshoot root causes, and implement corrective actions to minimize downtime and service disruptions. 

• Collaborate with cross-functional teams to coordinate network maintenance activities, software upgrades, and configuration changes. 

• Document network configurations, procedures, and incident resolutions to ensure knowledge sharing and operational continuity. 

• Implement and enforce network security policies, access controls, and compliance requirements to protect network assets. 

• Conduct regular performance analysis and capacity planning to anticipate future network requirements and optimize resource utilization.

To ensure you’re set up for success, you will bring the following skillset & experience: 

• 2-3 years of experience in network operations roles, with a focus on monitoring, troubleshooting, and maintaining enterprise-level network infrastructure. 

• Proficiency in network protocols and technologies, including TCP/IP, VLANs, routing protocols (e.g., OSPF, BGP), VPNs, and WAN optimization. 

• Experience with network monitoring and management tools (e.g., SNMP, NetFlow, Wireshark, SolarWinds). 

• Deep understanding of network security principles, including firewall configuration, intrusion detection/prevention, and access control lists. 

• Excellent analytical and problem-solving skills, with the ability to diagnose and resolve complex network issues in a timely manner. 

• Excellent communication and collaboration skills