Technical Support Associate

What You’ll Do  

• Configure computer hardware and software, as well as troubleshoot related problems.  
• Complete some administrative tasks, such as initiating hardware repairs, assisting with organizational efforts and asset management. 
• IT team projects as assigned. 
• Knowledge and experience with PC desktop support functions relative to laptop and desktop computers. 

• Installation and configuration of business application software (i.e., MS Windows, Mac OS, Office 365 Suite including SharePoint and MS Teams.). 
• Technical Support tools: Norton Ghost, VNC. 
• Proficiency in PC hardware configuration, troubleshooting and maintenance. 
• Experience with Microsoft Active Directory, Wireless Networking (client side), Collaboration tools like Zoom and MS teams. 
• Fair knowledge on troubleshooting zoom rooms and infrastructure related to it. 
• Experience in troubleshooting various forms of software problems (e.g., operating system and application programs). 

What You’ll Bring   

• BS/BE with record of high academic achievement   
• A+ certification or Microsoft Certified Systems Administrator. 
• Eagerness to contribute in a team-oriented environment. 
• Ability to work methodically and analytically in a quantitative problem-solving environment. 
• Excellent leadership, communication and organizational skills • Strong customer service skills.