Technical Support Engineer

Requirements

• 2+ years of experience in technical support, cloud operations, or system administration roles.
• Strong understanding of virtualization, operating systems, performance tuning, and compute resource management.
• Hands-on experience with Compute Engine, IAM, VPC networking, firewalls, load balancing, and storage services.
• Proficiency in Linux administration (RHEL, CentOS, Ubuntu). Windows Server experience is a plus.
• Familiarity with cloud security principles, IAM, and data protection best practices.
• Strong grasp of TCP/IP, DNS, routing, load balancing, and troubleshooting network connectivity issues.
• Proficiency in scripting languages and automation tools for deployment, monitoring, and support tasks.
• Understanding of HTTP/HTTPS, REST APIs, and SSL/TLS for troubleshooting web-related issues.
• Excellent problem-solving, analytical, and communication skills with a strong customer focus.
• Must possess any graduation degree (Must have Provisional Certificate & Consolidated Marks Memo)
• Must be willing to work from office & in rotational shifts (5 Working Days & 2 Week Offs)
• Must be ready to join immediately

Job responsibilities

• Provide technical support for Compute services (Compute Engine, IAM, Networking, Storage, and related components).
• Troubleshoot and resolve complex issues related to virtualization, performance, networking, and system administration.
• Analyze logs, performance metrics, and system configurations to identify and resolve compute and networking issues.
• Collaborate with internal teams, including engineering and product management, to escalate and resolve product-related issues.
• Implement and guide customers on security best practices for compute environments, including IAM, access control, and vulnerability
• management.
• Automate repetitive tasks and improve operational efficiency through scripting (Bash, Python, PowerShell) and automation tools (Terraform, Ansible, Jenkins, Cloud Build).
• Monitor systems using observability and logging tools to proactively detect and address performance or reliability issues.
• Maintain documentation of troubleshooting steps, knowledge base articles, and best practices.
  • Communicate effectively with technical and non-technical stakeholders to ensure timely and clear updates on issue resolution.