Technical Support Engineer

What you’ll do:

• Own and resolve customer-reported issues with a relentless focus on remarkable customer experience.
• Lead critical escalations, communicate effectively with stakeholders, and drive solutions to closure.
• Collaborate with product and escalation teams to tackle complex challenges.
• Contribute to knowledge sharing, continuous improvement, and mentoring initiatives.

What you need to bring:

• Strong communication and presentation skills—you’ll be the voice customers trust.
• Logical troubleshooting for high-impact network problems.
• Solid understanding of:
• Networking Architectures & Switching Technologies (xSTP, VRRP, LACP, Dot1x, COS, Multicast)
• IP Protocols (ARP, ICMP, TCP, UDP, DNS, DHCP)
• 802.11x standards, POE, Multi chassis architectures
• Data Center protocols (EVPN, VxLAN, BGP, OSPF)
• Self-learner mindset with appetite for continuous development.

Good-to-Have Skills:

· Scripting (Python, Shell)

· Experience with Cloud Solutions

· Certifications like JNCIE, CCIE, or cloud/wireless technologies