Technical Support Engineer

synopsys

Pune NM Years Exp Posted 200d ago

Deploy and utilize the full suite of Ansys Technical Support Toolset, including AI-driven platforms like Ansys Innovation Space and AnsysGPT, to resolve customer engineering challenges.
Provide technical post-sales support, ensuring customers receive fast, accurate, and relevant solutions to their simulation and integration questions.
Develop subject matter expertise in Ansys simulation products and applications, staying ahead of industry trends and emerging technologies.
Create, update, and share technical content for your focus area to empower both customers and internal colleagues with up-to-date information.
Design, develop, and deploy end-to-end AI solutions, with a focus on leveraging Large Language Models (LLMs) to enhance customer support.
Conduct testing, debugging, and performance optimization of AI applications, ensuring reliability and scalability for customer-facing tools.
File defect reports, verify software fixes, and participate in field testing of new product releases to ensure customer requirements are met.
Collaborate with Sales and Marketing teams to provide expert-level support and insights as needed.
Promote the use of AI-based technologies to boost engineering support capabilities and customer satisfaction.

Empower customers to maximize the value of Ansys products through expert technical support and guidance.
Accelerate resolution times and elevate customer satisfaction by harnessing the capabilities of AI-powered support platforms.
Enable seamless integration of simulation tools into customers’ design workflows, driving greater adoption and business growth.
Shape the evolution of Ansys products by channeling customer feedback and submitting suggestions for product improvements.
Advance the organization’s AI initiatives by deploying innovative solutions that enhance engineering support services.
Contribute to a collaborative, knowledge-sharing team culture that fosters continuous learning and professional development.
Support strategic initiatives across business functions, amplifying Synopsys’ reputation for technical excellence and customer focus.

BE/BTech in Mechanical/Aerospace Engineering, BS or MS in Computer Science, Engineering, or related field.
Proficiency in logical problem-solving and analytical thinking for complex technical challenges.
Strong interpersonal and communication skills; fluency in written and spoken English.
Organizational and time management skills, with a sense of urgency and accountability.
Ability to work independently and collaboratively in diverse team environments.
Experience with relevant Ansys software or other commercial CAE, CAD, EDA, PLM packages preferred.
Background in foundational AI models and hands-on experience with Large Language Models (LLMs) is a significant plus.
Knowledge of machine learning, deep learning, and experience developing solutions using Python is advantageous.
Willingness to travel domestically up to 10% of the time.