Technical Support Engineering

Responsibilities

•    Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
•    Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. 
•    You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
•    Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.