Technical Support Engineering Intern
Microsoft
Job Description
- Reviews issues and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
- Analyzes problems and develops solutions to meet customer needs using log analysis and other proprietary tools.
- Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
- Provides feedback to improve products to more senior engineers or technical advisors.
- Attends case triage meetings and/or case discussions to collaborate and share ideas to resolve problems.