Technical Support Engineering

Required Qualifications:
• Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
o OR 3+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience

Language Qualification
English Language: fluent in reading, writing and speaking.

5+ years technical support, technical consulting experience, or information technology experience OR bachelor’s degree in computer science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience
Prior experience in Customer Support environment
Troubleshooting and Problem-solving mindset
Prior experience on Linux / Windows patching
Prior experience in handling cloud related events / alerts
Good understanding of Linux / Windows OS
Basic knowledge of Monitoring infrastructure
Good understanding of Azure Cloud concepts
Basic understanding of Cloud / On-prem Network concepts
Windows and Linux Performance analysis using built in performance counters
Windows and Linux Patch and Security Update Management
Network connectivity for both private and public networks
Conceptual knowledge of Windows Active Directory, Security, and Access Control
Automating Operating System tasks through the use of Powershell, Python, or similar scripting language
Experience in one or more of these areas desirable
Cloud computing in general (Azure, Amazon Web Services, Google Cloud Platform)
Web app development in C# or Java programming
ASP.NET, MVC application development or support
Understanding of Databases and how to retrieve data via query language
Containers solutions such as Docker or Kubernetes

AZ900 and AI900 certification good to have.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.