UI Ops Engineer

What You’ll Be Doing:

• Manage and maintain the operational health of web-based UI applications across environments (dev, test, staging, production).
• Monitor application performance, availability, and user experience using observability tools
• Own incident triage, troubleshooting, and resolution related to frontend issues in production and lower environments.
• Collaborate with development, DevOps, and infrastructure teams to ensure smooth CI/CD deployment of UI components.
• Identify operational inefficiencies and implement automation or tooling to streamline monitoring and alerting.
• Ensure consistent and stable application performance by managing frontend builds, caching layers, and CDN configurations.
• Maintain and update operational runbooks and incident response procedures for UI-related outages or degradations.
• Assist with hotfixes, rollback procedures, and quick-turnaround UI deployments in response to urgent issues.
• Participate in post-incident reviews to identify root causes and contribute to continuous improvement efforts.
• Perform regular health checks, audits, and proactive maintenance on deployed UI applications.

How You Will Succeed:

• Ensure seamless user experience by maintaining operational excellence for all UI platforms.
• Demonstrate agility and responsiveness in diagnosing and resolving critical UI performance or availability issues.
• Drive cross-functional alignment for UI operational tasks and contribute to release reliability.
• Proactively monitor trends and patterns to prevent future incidents and reduce operational noise.
• Promote a DevOps mindset through collaboration, automation, and continuous feedback loops.
• Maintain strong documentation to support consistent incident handling and faster resolution times.

What You Should Bring:

• Hands-on experience managing and supporting UI applications
• Strong understanding of browser performance, frontend rendering behavior, and troubleshooting tools
• Familiarity with application monitoring tools and log management platforms
• Proficiency with version control (Git), CI/CD tools (GitHub Actions, Jenkins, Azure DevOps), and deployment pipelines.
• Experience working with CDNs (Cloudflare, Akamai) and frontend performance tuning techniques.
• Solid knowledge of HTTP protocols, caching, DNS, SSL, and security considerations in UI deployments.
• Experience with incident management practices and tools
• Strong problem-solving and debugging capabilities in distributed systems and client-server models.

Basic Qualifications and Experience Requirement:

• Bachelor’s degree in Computer Science, Engineering, or related technical discipline.
• 6–8 years of experience in frontend operations, site reliability, or application support with a focus on UI platforms.
• Demonstrated experience supporting production-grade frontend applications at scale.
• Strong collaboration skills and ability to work in a global, distributed environment.
• Experience in Agile environments and DevOps culture with strong ownership mindset.

Additional Skills/Preferences:

• Experience with infrastructure-as-code tools and container orchestration platforms
• Familiarity with feature flag tools for progressive rollout and rollback strategies.
• Exposure to synthetic monitoring, real-user monitoring (RUM), and performance benchmarking.
• Prior experience in healthcare, pharmaceutical, or other regulated domains is a plus.

Additional Information:

• The role may include rotational on-call responsibilities for production support.
• Excellent opportunity to influence UI operational strategy and automation maturity across teams.
• Flexibility to engage across UI teams and contribute to stability, performance, and reliability of mission-critical platforms.