Zoho | Cloud Operations Engineer

Key Responsibilities:

1. Linux & Cloud Infrastructure Management - Strong knowledge of Linux operating systems and cloud infrastructure components such as virtualization, load balancers, and storage systems.

2. Data Center Operations - Participate in the management of Zoho’s global data centers, covering the complete lifecycle of servers, storage systems, and supporting infrastructure.

3. Monitoring & Incident Management - Work in a 24x7 rotational shift to monitor servers and applications. Conduct root cause analysis (RCA) for incidents and implement preventive measures.

4. Server Configuration & Provisioning - Perform automated Linux OS installations and configurations for large-scale deployments using industry-standard tools and methods.

5. Infrastructure Component Management - Administer DNS, DHCP, NTP, Proxy, OS Image Servers and Load Balancers.

6. Disaster Recovery Validation - Conduct periodic validation and testing of Disaster Recovery (DR) data centers across multiple global locations.

7. Automation & Tools - Utilize open-source automation tools such as Puppet or Ansible for configuration management and package automation.

8. Scripting & Development - Develop and maintain shell and Python scripts to automate operational tasks.

9. Networking Fundamentals - Possess foundational knowledge of networking concepts including VLAN, NAT, ARP, firewalls and switch configuration.

10. Database & SaaS Components - Basic understanding of SaaS ecosystem components such as RDBMS, NoSQL, and Hadoop.

11. Hardware Knowledge - Familiarity with server hardware components, including CPU, drive types, and internal architecture.

12. Collaboration & Communication - Work effectively with cross-functional teams, including network, DevOps, framework, and application development teams.

13. Work Management - Capable of handling multiple priorities independently with minimal supervision.

14. Continuous Learning - Demonstrate a strong interest in learning new technologies related to operating systems, hardware, and cloud infrastructure.

Required Skills:

· Linux system administration

· Cloud infrastructure management

· Automation using Ansible / Puppet

· Shell & Python scripting

· Networking fundamentals

· Strong communication and coordination skills