Platform Engineering

• Proactively monitor platform health and drive improvements in reliability, performance, availability, and operational efficiency.
• Perform incident triage, troubleshooting, communication, and post-incident reviews to minimize business impact and prevent recurrence.
• Collaborate with engineering, infrastructure, and business stakeholders to design and implement scalable and resilient solutions.
• Build and enhance deployment and observability capabilities, including dashboards, alerts, and service health monitoring using Grafana, Prometheus, and OpenTelemetry.
• Analyze logs, metrics, and distributed traces to proactively identify system bottlenecks and reliability issues.
• Support enterprise messaging and event-driven architectures, including Kafka-based platforms and integrations.
• Apply capacity planning and availability management best practices to improve platform resilience.
• Develop automation to reduce operational toil, minimize manual intervention, and improve service efficiency.
• Participate in production support, problem management, release management, and change management activities.

Required Qualifications

• Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related discipline.
• 3+ years of experience in Site Reliability Engineering (SRE), Platform Reliability Engineering (PRE), DevOps, Production Support, or Application Support.
• Strong programming and scripting experience in one or more languages such as Python, Go, or Java.
• Solid understanding of software engineering principles, data structures, algorithms, and system design.
• Strong working knowledge of Linux/Unix and Windows Server environments.
• Experience with modern monitoring and observability practices and tooling.
• Strong understanding of observability and reliability concepts, including metrics, logs, traces, SLIs, SLOs, and alerting.
• Good understanding of event-driven architectures and enterprise messaging platforms such as Kafka and MQ.
• Experience troubleshooting distributed production systems, including APIs, middleware components, and message flows.
• Understanding incident management, problem management, root cause analysis, and operational support processes.
• Familiarity with source control, CI/CD pipelines, Infrastructure as Code (IaC), and DevOps practices.
• Strong verbal and written communication skills with the ability to engage both technical and business stakeholders.
• Self-motivated, detail-oriented, and capable of working independently in a fast-paced environment.