Development Escalation Engineer
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Job Description
- Lead engineering investigations for complex production issues and customer escalations.
- Perform root cause analysis across distributed cloud-native services and identify software defects.
- Collaborate with Software Engineering to reproduce issues, validate fixes, and improve product quality.
- Analyze logs, telemetry, packet captures, metrics, and traces to diagnose system behavior.
- Drive improvements in observability, diagnostics, automation, and troubleshooting tools.
- Participate in major incident reviews, architecture discussions, and engineering design reviews.
- Develop internal tools and automation to improve engineering productivity and operational efficiency.
- Create engineering documentation, playbooks, and knowledge articles.
Required Technical Skills - Programming: Go (preferred), Python, Java, JavaScript/TypeScript, Bash/Shell scripting
- Cloud & Platform: Kubernetes, Docker, Azure, AWS, Linux, REST/gRPC APIs, Microservices
- Networking & Security: TCP/IP, DNS, HTTP/HTTPS, TLS, VPN, Proxy, Zero Trust, SSE/SASE, ZTNA, SAML, OAuth, OpenID Connect, Kerberos